Self-employed · 06/2024 – present
IT Project Coordinator / IT Application Management
Project Management & Digital Transformation
Leading company-wide digitalization projects (certificates, invoicing), representing the company's interests in vendor negotiations, and coordinating testing teams. Active member of the project team for the transition to the K2 ERP system, from requirements analysis through final validation of implemented functionality.
Enterprise System Administration & Integration
Administration and configuration of the K2 ERP system, ensuring technical communication between end users and the vendor's development team. Validation of API integrations and testing of system changes in line with operational needs.
Vendor Management & Incident Handling
Coordinating external IT service providers (PBX systems, hardware service, laptops, peripherals). Managing escalations, ticket administration in JIRA, and SLA compliance oversight.
Technical Support & IT Asset Management
Providing expert support to users, including remote administration across branch locations. Comprehensive management of software licenses and full IT asset inventory tracking for the company.
Process Leadership & Reporting
Prioritizing and triaging requests in JIRA, evaluating the quality of technical deliverables, and ensuring smooth service delivery across the entire IT portfolio.