Management Data Praha spol. s r.o. · 06/2001 – 07/2015 · 14 years
Senior Product Manager — Management Data Praha
Technical Development & Management
Comprehensive management and maintenance of the MultiCash e-banking system, including source code modifications (localization for the Czech and Slovak markets) and optimizing applications for the corporate segment.
Incident Resolution (L3 Support)
Diagnosing and resolving critical operational incidents, performing Root Cause Analysis, and implementing system fixes to maintain 99.9% service uptime.
Bridging IT & Business
Defining technical specifications, prioritizing the backlog, and overseeing the implementation of new features. Translating corporate client requirements into technical specifications for the development team.
Client Communication & Mentoring
Providing expert support to key corporate clients during system integrations. Served as the final escalation point for the internal Helpdesk and L1/L2 teams, offering methodological guidance and knowledge transfer.
Operational Maintenance
Performing routine system maintenance, including log management, data archiving, and proactive disk space management to ensure maximum performance and stability of banking applications.